Archive | August, 2008

Incentives: the good, bad and the unfortunately necessary

Incentives: the good, bad and the unfortunately necessary

Wedding Incentives on Flickr

I know I need to approach this topic with kid gloves because there are many of you out there that either perform good deeds entirely selflessly or many of those that truly believe that you do. I used to be part of the latter group. Then I read The Origins of Virtue: Human Instincts and the Evolution of Cooperation by Matt Ridley and realized something really significant:

Just because a good deed is performed to someone’s benefit, it doesn’t make the deed any less good.

In fact, as Ridley points out, in the absence of personal incentives to positively contribute to a community, the majority of people would not contribute at all. And there are incentives, even if indirect, to performing good deeds. Even if all of you are in the 0.01% of people who perform good deeds entirely selflessly, think about all of the people you’ve met in the world you could only convince to give more, do more and care more. Those are the people need incentives – for better or for worse.

I think about how current incentives work. I was chatting the other day with another Matt, Matt Langdon of the Hero Workshop. He was saying to me that he was setting up the Hero Workshop as a non-profit because he would feel bad about making a profit off of this work. Really? Why, I thought? There are plenty of people getting rich off of doing nasty stuff like making cigarettes and selling drugs and lobbying governments to keep us oil dependent. And there are even more people making millions from just producing a load of crap we don’t need. Why should the people contributing positively from the world have to take the martyr road? My second thought was, “No friggin wonder it is an uphill battle to get people to do stuff like Matt is doing!” Matt’s are rare. Dedicating your life for the betterment of others is a beautiful, amazing thing, but if you can’t pay the bills or provide financial security for your family and your future, you will probably end up getting burnt out really fast.

There is no reason for us to be holier-than-thou about our contributions (not to mention the very essence of holier-than-thou points to the fact that we want recognition, which means the act itself is not, after all, selfless). Good for those of us who have sacrificed ourselves for the benefit of the wider community, but we should never become martyrs because of it. We should, instead, be thinking of ways to create more of us to do the work…’cause at the end of the day we have to make a living…or at least I do.

I’m personally overjoyed that people are making gazillions off of the green movement (as long as it’s not a hoax). The fact that you can do good AND do well is an amazing incentive and, I think, the tipping point for people to actually start giving a damn…through consumption, yes, but if that’s what it takes, I’m all for it. This is America after all. We vote through our consumption…that we have a choice to vote for positive change is awesome.

I’ve been thinking a great deal about incentives and I think that people like Jane McGonigal and Austin Hill are doing amazing work in this area, incentivizing acts of kindness through gaming techniques. Ethically, people may have a problem with gaming human nature, but I don’t. To game towards the good is helluvalot better than to incentivize people towards acts of exploitation, waste, corruption and greed. And, believe me, the long-standing dominant atmosphere favors the greedy.

For the upcoming HeroCamp, I’m going to be concentrating on incentives. Having a 15 year-old who is not in that 0.01% has been eye-opening for me. He’s a good kid and very talented and I love him, but whenever I speak of heroism or positively contributing to the greater good, he rolls his eyes at me and calls me lame. What incentivizes him? Well, money is the biggest thing unfortunately, but he also plays games like World of Warcraft, where I watch him sacrifice himself and his points constantly to move his tribe forward. And when I asked him to come to HeroCamp and be our Lame-Meter, he agreed. I incentivized him with a voice…a chance to influence an outcome…a chance for him to shine. Okay, and a few days off of school, too, but that was less of an incentive than the rest. I asked him to be himself and told him that would be a key role in what we’re working on. The incentive is ego.

I believe that raising Whuffie is also good incentive that encourages positive contributions. However, I am not so blind as to ignore the way that people exploit this as well. There is an upside and downside of everything. We need to figure out better ways to reward those that are doing good in the world (and sometimes this means that they need to make money from it) and remove the incentives for people to exploit influence in the networks (by making it harder for them to make a living – refusing to buy their goods or read their blogs).

So, in conclusion, I believe that making a better world comes down to building in positive incentives (beyond ‘it’s the right thing to do’) for good deeds and removing the incentives for bad deeds.

Posted in community, social capital11 Comments

This Week’s Links on Ma.gnolia

This Week’s Links on Ma.gnolia

Some stuff I’m reading this week…

The Long Tail: I wish people would stop using economy as just a smart-sounding metaphor

The Long Tail: I wish people would stop using economy as just a smart-sounding metaphor

Chris Anderson doesn’t really understand economics, but tries to put measurements on social economies.

How Much Time Should You Spend Networking?

How Much Time Should You Spend Networking?

And it’s a very dangerous thing in this world to not share information. People are paranoid about giving out information, and you don’t want to be stupid, but you have to think that competitors can also be colleagues. The old business models are changing and you’re putting yourself at a positional disadvantage if you’re just relying on internal information now.

Stand Up to Cancer | Social Media Club

Stand Up to Cancer | Social Media Club

SU2C is a multi-party effort started out of a group of Media Executives who are trying to raise money to fund ‘game changing’ research and “dream team” research teams who can make a huge impact in our fight against cancer.

Social Capital and Civil Society – Francis Fukuyama – Prepared for delivery at the IMF Conference on Second Generation Reforms

Social Capital and Civil Society - Francis Fukuyama - Prepared for delivery at the IMF Conference on Second Generation Reforms

The definition I will use in this paper is: social capital is an instantiated informal norm that promotes cooperation between two or more individuals. The norms that constitute social capital can range from a norm of reciprocity between two friends, all the way up to complex and elaborately articulated doctrines like Christianity or Confucianism. They must be instantiated in an actual human relationship: the norm of reciprocity exists in potentia in my dealings with all people, but is actualized only in my dealings with my friends. By this definition, trust, networks, civil society, and the like which have been associated with social capital are all epiphenominal, arising as a result of social capital but not constituting social capital itself.

At Failcamp, embracing their screwups | Philadelphia Inquirer | 08/13/2008

At Failcamp, embracing their screwups | Philadelphia Inquirer | 08/13/2008

At Failcamp, mistakes were OK. Admitting them was even better. As one participant said by means of introduction, “I fail on a regular basis, and I thought this would be a good spot for me. I mean, I failed five times in that sentence.”

It’s OK because out of failure can come valuable lessons, ones that can lead to future success. That’s the message Failcamp organizers Alex Hillman and Amy Hoy wanted to get across to the 20 people who met in Old City last month to share stories of their setbacks.

Government Data and the Invisible Hand | bart.vanherreweghe.com

Government Data and the Invisible Hand | bart.vanherreweghe.com

David Robinson, Harlan Yu, William Zeller, and Edward W. Felten, Government Data and the Invisible Hand, 11 Yale Journal of Law & Technology 0 (2008). View PDF

BarCamp wiki / BandCamp

BarCamp wiki / BandCamp

What is BandCamp About? Music, Musicians, Artists, Bands, marketing and promoting your band, booking a tour, dos and don’ts, selling your music online/offline, old guard vs new guard, etc.

ArtHitch | Value Your Art

ArtHitch | Value Your Art

ArtHitch – a place for artists, collectors and galleries to get connected allowing them to buy, sell, and track ownership of original artwork.

Orson Welles quotes

Orson Welles quotes

“In Italy for thirty years under the Borgias they had warfare, terror, murder and bloodshed but they produced Michelangelo, Leonardo da Vinci and the Renaissance. In Switzerland, they had brotherly love; they had five hundred years of democracy and peace and what did that produce? The cuckoo clock.”

Corporations Picking Up Bill for Co-Working | workforce.com

Corporations Picking Up Bill for Co-Working | workforce.com

Co-working spaces have been around for a long time, but traditionally they have been the domain of entrepreneurs and freelancers. However, owners of co-working spaces say they are seeing more corporate teleworkers coming in, and in more than a few instances, they are getting their employers to foot the bill.

The 7 Best Jobs for Facebook Addicts – US News and World Report

The 7 Best Jobs for Facebook Addicts - US News and World Report

More and more employers are scouting for social networking skills and trying to fill positions that require daily Facebook diligence. And it’s not all Silicon Valley—the Securities and Exchange Commission just started Twittering.

This is not a dream, folks. The Facebook future is now. Here are the seven best jobs for a Facebook addict

Ma.gnolia Looks to Open Source for the Future | OStatic

Ma.gnolia Looks to Open Source for the Future | OStatic

But given the Ma.gnolia team’s strong history of supporting open standards (from OpenID and OAuth to microformats), I’m betting we’ll see a very friendly license here. On a technical side, it seems likely that M2 will be a success, and that it will keep its hardcore of web-tech-savvy users.

Ma.Gnolia Going Open Source, More Exciting Than The Guy Made It Seem

Ma.Gnolia Going Open Source, More Exciting Than The Guy Made It Seem

Here at Gnomedex, the guys at Ma.gnolia have announced that they are going open source. This is actually very interesting news. If you look at what WordPress has done for the world of blogging, you can see the power of what an open source social bookmarking platform can do for the world of social bookmarking

Ma.gnolia Opens Their Source – Rev2.org

Ma.gnolia Opens Their Source - Rev2.org

The social bookmarking service Ma.gnolia has announced at the Gnomedex conference today that they are going to make their code available in open source.  The gnomodex conference is being held in Seattle and brings together the best and brightest in blogging, podcasting, and overall tech enthusiasts.  Larry Halff and Tara Hunt made the announcement today during their early morning speech.

Bookmarking service Magnolia opens up its source to all | Webware : Cool Web apps for everyone – CNET

Bookmarking service Magnolia opens up its source to all | Webware : Cool Web apps for everyone - CNET

To cut through some of the tech talk it’s akin to WordPress.com offering WordPress.org, a downloadable version that can be hosted on the user’s own servers . More importantly, the project should help speed up the development of both the hosted and user-installed iterations of the service by tapping into a community of avid developers

Ma.gnolia Goes Open Source; Wants to be the WordPress of Social Bookmarking

Ma.gnolia Goes Open Source; Wants to be the WordPress of Social Bookmarking

Social bookmarking service Ma.gnolia is going open source, announcing plans to allow anyone to download their code and run their own version of the service under a GPL license. While the project – dubbed M2 – won’t officially launch until next month, the company is launching Ma.gnolia.org today, which includes a project charter, preliminary documentation, and a discu

Ma.gnolia, Going Open Source | Blog World Expo Blog

Ma.gnolia, Going Open Source | Blog World Expo Blog

This morning Ma.gnolia announced that they are doing to take the open source route.  Many of you may be familiar with the larger book marking site Delicious; but Read Write Web has an excellent list of why Ma.gnolia is cool

M2: Ma.gnolia to go Open Source – Download Squad

M2: Ma.gnolia to go Open Source - Download Squad

So, why Open Source, and what does it mean to Ma.gnolia users? Well, you’ll be able to download Ma.gnolia and run your own version of it, and that version will be able to interoperate with Ma.gnolia.com and other web services. Standards like OpenID and OAuth will be supported, allowing for maximum portability of your data — which, in the case of Ma.gnolia, mostly means your bookmarks and tags — between sites. If you’re already thinking of creative uses for an Open Source Ma.gnolia, good! They’re looking to make user feedback a big part of building M2, so keep an eye on their blog if you’ve got input.

Ma.gnolia Chooses the Open-Source Route: Will It Help Win Over Delicious? | Profy | Internet news and commentary

Ma.gnolia Chooses the Open-Source Route: Will It Help Win Over Delicious? | Profy | Internet news and commentary

What’s more, being open-sources for Ma.gnolia means that any webmaster or any company will be able to take the code, customize it and install it as a part of other existing web properties. The interesting approach is that even if you install your version of M.gnolia on your website it will still be able to communicate with the other Ma.gnolia’s and all the links saved will join the bookmarks of the core Ma.gnolia.

StopTheManga.com | Show Yourself!

StopTheManga.com | Show Yourself!

this site was built as a response to the flood of “mangatars” on twitter.com sourced from FaceYourManga.com and feel free to play along — all you need is a twitter account

Posted in Uncategorized1 Comment

An Open Source, decentralized and federated version of Ma.gnolia for social bookmarks

I’m proud to help my friends at Ma.gnolia with this awesome announcement (we’re at Gnomedex where we’ve just told the audience about this).

Today’s announcement of Ma.gnolia 2, or M2 for short, is a ground-up rewrite of Ma.gnolia, re-creating features I love today, taking a second run at what didn’t worked as well as planned, on a distributed, service-based architecture designed to handle the large volumes of data they’ve seen. And even more significantly, M2 will be an open source project that can be downloaded to remix and run as your own.

Here is some more information about how it will work:

What happens to Ma.gnolia as I know it?
Ma.gnolia.com will still provide free, ad-supported hosted accounts, just as they do now. Existing accounts will be transitioned to M2 when it’s ready, and will include a number of new features that they’ll detail throughout development.

What exactly is meant by Open Source?
As they develop M2, it means they’ll be posting the code for most pieces in the open and having regular discussions on both technical and non-technical subjects to get input from the community and to share our progress.

Once M2 is launched, the open source aspects can be downloaded and run as a self-administered installation that can be independent or federated with other installations, including Ma.gnolia.com.

The open source aspect will find a home at ma.gnolia.org, where we’ve posted preliminary documentation and a few other links to the tools we’re using to manage the project.

When can we get a taste?
On the coding side, the work has already begun, and the first commits will be coming in September. They’re open to constructive feedback from our many technically-minded members, as I’m sure many will be as excited as they are to be building on standards like OAuth and OpenID from scratch.

Why? How? Where?
They’ve posted the M2 product charter. The document has been in progress for over a month, and captures the reasons behind M2, some technical details on how it will be built, and the objectives they’re committing to as a business, an open source project, and members of the community that’s formed around Ma.gnolia.

More information:
http://ma.gnolia.org

Charter:
http://ma.gnolia.org/docs/M2_Charter.pdf

Start Talking at:
http://groups.google.com/group/magnolila-2-discuss

Code Appearing at:
http://github.com/magnolia/magnolia/

Presentation from Gnomedex can be found here:
http://www.slideshare.net/lhalff/magnolia-2-at-gnomedex-presentation/

More: ReadWriteWeb, Mashable, Ma.gnolia Blog, CNet

Posted in communityComments Off

Time for TransitCampBayArea 2: September 13, 2008

Time for TransitCampBayArea 2: September 13, 2008

After a super successful and highly energetic first TransitCampBayArea, we decided to set the date for TCBA2 for September 13, 2008.

What has happened since #1? Well:

That was just from our preliminary and very experimental meetings…so I can’t wait to see what the group can do this time! I really hope you’ll join us for this one. If you are a transit representative, we need you there. If you are an elected official, your input is necessary. If you are a technologist, bring your talents. If you are a rider or a person who wants to move towards a less car-dependent world, bring it on! All of your voices are necessary to improving the experience of transit in the Bay Area.

Details:

Saturday, September 13, 2008
10:00 a.m. – 6:00 p.m.
SamTrans/Caltrain offices, 1250 San Carlos Avenue, San Carlos, CA MAP

The schedule will be created between 9:00 a.m. and 10:00 a.m. with the opening session beginning at 10:00 a.m. Muffins and coffee will be served in the morning and a lunch will be served at 1:00 pm.

More information can be found on the wiki and you can REGISTER HERE.

p.s. We are still looking for another sponsor…you can donate at the registration site.

p.p.s. if you aren’t from the Bay Area and are passionate about Transit…you may want to think about throwing one of these in your back yard. ;)

Posted in Uncategorized3 Comments

This Week’s Links on Ma.gnolia

This Week’s Links on Ma.gnolia

Some stuff I’m reading this week…

Welcome! – TinEye

Welcome! - TinEye

TinEye is an image search engine built by Idée currently in private beta. Give it an image and it will tell you where the image appears on the web.

A source is a source, of course, even when it’s free and turning an industry upside down | The Industry Standard

A source is a source, of course, even when it's free and turning an industry upside down | The Industry Standard

When skydiving PR guy Peter Shankman started the “Help a Reporter” group on Facebook last November, he thought his project could connect a few reporters up with sources for their articles. He didn’t expect his idea would garner clients like The New York Times, and challenge a long standing industry giant’s spot on top.

Contemporary craft and original art to buy and sell online – Artflock

Contemporary craft and original art to buy and sell online - Artflock

ArtFlock.com is an online creative community where you can buy and sell original art and craft. It’s an ideal place to discover the latest artistic talent or to share your artwork with new audiences.

So open it hurts | San Francisco online

So open it hurts | San Francisco online

Web 2.0 visionaries Tara Hunt and Chris Messina blogged and twittered about their romance to all of geekdom as if it were one of their utopian open-source projects. Sharing their breakup has been a lot harder.

Open API | Social Signal

Open API | Social Signal

Funny cartoon demonstrating the fear of giving customers control.

So open it hurts | FactoryCity

So open it hurts | FactoryCity

Yes, we were open about our relationship to an extent that many people would probably prefer not to be; that was a choice we made, and that I think made sense at the time. I’m now in a new relationship, and a very different relationship, and I will treat it according to its own unique nature and internal logic. How “open” we will be, I can’t say.

Don’t Cry For Us, Silicon Valley – Money News Story – KFOX El Paso

Don't Cry For Us, Silicon Valley - Money News Story - KFOX El Paso

Says Tara Hunt, an author, blogger, and social-media consultant: “On the surface, it feels like there is a disaster here because many of the companies that are focused on are run by men. But in actuality, if you dig around, you will find more startups than ever run by women.”

Factors that improve online experiences

Factors that improve online experiences

This report outlines key findings from surveys that explored factors that drive online experience as expressed by the three different subject groups – nonprofit organizations and cities, web designers and firms, and the general public.

San Francisco’s Most Walkable Neighborhoods – Walk Score Neighborhood Rankings

San Francisco's Most Walkable Neighborhoods - Walk Score Neighborhood Rankings

Walk Score helps people find walkable places to live. Walk Score calculates the walkability of any address.

Social Media: The Marketing Summit | mThink

Social Media: The Marketing Summit | mThink

Social Media: The Marketing Summit will bring the exciting new world of social media into focus for marketing professionals. Brand managers, merchants and their interactive agencies are in turns amazed, exhilarated and worried by the rise of social media.

McGonigal Cookie Rolling

McGonigal Cookie Rolling

When I asked Jane what she does to feel creative when she is alone, she showed me this. So brilliant.

Doc Searls Weblog · Life in the vast lane

Doc Searls Weblog · Life in the vast lane

I think the main problem for Wikipedia isn’t just scaling. It’s that Wikipedia is worst at something it is also best at: dealing with living subjects. On the one hand I’m astonished at how well Wikipedia stays on top of changing topics such as the world’s tallest structures. (Here’s a second entry, and a third.) On the other I’ve often winced at how lousy Wikipedia can be at presenting accurate biographical information about living people (Dave Winer comes to mind), and at maintaining both accuracy and neutrality on topics such as, well, neutrality. Too much of what gets written are iterative errors and approximations by partisans.

BitchBuzz – For feisty women with their knickers in a twist

BitchBuzz - For feisty women with their knickers in a twist

So, sports fans, what do you think is the heart of the problem?
Is it that having a freer environment around work identities will force women to try to look “hot” to be more valued
Or that women who aspire to leadership roles should keep their sexuality under wraps and private?
Is it that post-‘70s feminists just don’t get it and aren’t listening?
Or that third-wave young women are letting their credibility commit suicide when they call themselves ‘girls’?
Bingo! Major disconnect.

Welcome to Spacekarma

Welcome to Spacekarma

Spacekarma is a space-sharing community. We simply connect those who have extra space with those who need it. It is as easy as booking a hotel room

Homes built from shipping containers – News – Charleston, SC

Homes built from shipping containers - News - Charleston, SC

Shipping containers piled high in the ports is a common sight across the Lowcountry. Now one local businessman is hoping to take this common sight from the shipyards to backyards.
“We design and develop housing utilizing used shipping containers,” said Bruce Cohen, president of Associated Containers Sales & Fabrication.

ScienceDirect – Social Science & Medicine : Gender differences in relationships between social capital and individual smoking and drinking behavior in Taiwan

ScienceDirect - Social Science & Medicine :  Gender differences in relationships between social capital and individual smoking and drinking behavior in Taiwan

Gender differences were found in some aspects of social capital. Stronger effects of social trust on smoking were found for women than for men, whereas stronger effects of neighborhood closeness on drinking were found for women than for men. Social participation was positively associated with drinking in both genders

Online Marketing Statistics: Consumer Shopping, Purchasing & Word of Mouth – Bazaarvoice

Online Marketing Statistics: Consumer Shopping, Purchasing & Word of Mouth - Bazaarvoice

86.9% of respondents said they would trust a friend’s recommendation over a review by a critic, while 83.8% said they would trust user reviews over a critic. (Marketing Sherpa, July 2007)

Emily Chang – Blog: Female Bloggers

Emily Chang - Blog: Female Bloggers

I don’t tend to pay the most attention to lists and rankings.  There’s always deserving people that don’t get included and the general nature of lists is subjective. That said, I appreciate the recognition, the time it took to put together these lists, and I’m honored to be included among many of my own favorite female bloggers.  It’s a good reminder of what blogging is all about – sharing your own voice and ideas, whether it’s to an audience of ten or ten million.

Word of Mouth, Insights, Customer Loyalty Biggest Benefits of Online Communities, Says New Study by Beeline Labs, Deloitte, Society for New Communications Research

Word of Mouth, Insights, Customer Loyalty Biggest Benefits of Online Communities, Says New Study by Beeline Labs, Deloitte, Society for New Communications Research

The greatest value of online communities is increasing word of mouth (35%), increasing brand awareness (28%), bringing new ideas into the organization faster (24%) and increasing customer loyalty (24%), according to a survey of organizations using online communities conducted by Beeline Labs, Deloitte, and the Society for New Communications Research.

Digital Domain – Goodbye, Passwords. You Aren’t a Good Defense. – NYTimes.com

Digital Domain - Goodbye, Passwords. You Aren’t a Good Defense. - NYTimes.com

OpenID offers, at best, a little convenience, and ignores the security vulnerability inherent in the process of typing a password into someone else’s Web site. Nevertheless, every few months another brand-name company announces that it has become the newest OpenID signatory. Representatives of Google, I.B.M., Microsoft and Yahoo are on

OpenID’s guiding board of corporations. Last month, when MySpace announced that it would support the standard, the nonprofit foundation

OpenID.net boasted that the number of “OpenID enabled users” had passed 500 million and that “it’s clear the momentum is only just starting to pick up.”

Support for OpenID is conspicuously limited, however. Each of the big powers supposedly backing OpenID is glad to create an OpenID identity for visitors, which can be used at its site, but it isn’t willing to rely upon the OpenID credentials issued by others. You can’t use Microsoft-issued OpenID at Yahoo, nor Yahoo’s at Microsoft.

Posted in Uncategorized3 Comments

You can’t eat Whuffie (but it’s getting harder to eat without it)

You can’t eat Whuffie (but it’s getting harder to eat without it)

How to Monetize Whuffie

The last couple of times I’ve come across the border to apply for my TN1 Visa (NAFTA Visa between Canada and US), the border officers have Googled me. And, to my surprise, have actually told me that the results were good enough to back up the resume I handed them. One official actually said, “You should state on your resume that you are very Google-able!”

This isn’t new, really, and it has certainly been the practice for many savvy recruiters over the years. I worked for a spell at an HR organization in Canada and met many who ended up hiring the candidates with the most impressive online presence…especially when it came to more senior positions at organizations. The more results one has that points to professional accomplishments, the easier it was for them to determine if what was in the resume was accurate. It helped even more if those accomplishments were from websites and blogs other than the candidate.

I believe Google is probably the closest thing we have today to a Whuffie meter. Whuffie, for those who are new here is (and this is my definition):

The sum of the reputation, influence, bridging capital and bonding capital, access to ideas and talent, access to resources, potential access to further resources, saved up favors, accomplishments (resumes, awards, articles, etc.) and the Whuffie of those who you have relationships with.

The term, itself, was coined by Cory Doctorow in his amazing Sci-Fi book, Down and Out in the Magic Kingdom, as the currency of the future. The generalized definition gleaned from this book is:

Whuffie has replaced money, providing a motivation for people to do useful and creative things. A person’s Whuffie is a general measurement of his or her overall reputation, and Whuffie is lost and gained according to a person’s favorable or unfavorable actions. The question is, who determines which actions are favorable or unfavorable? In Down and Out, the answer is public opinion. Rudely pushing past someone on the sidewalk will definitely lose you points from them (and possibly bystanders who saw you), while composing a much-loved symphony will earn you Whuffie from everyone who enjoyed it.

So, you can gain Whuffie through being nice, networked or notable. This is not science fiction. It’s becoming more and more relevant today.

Competition is fierce in the world. There are billions of people working to get ahead. Hundreds compete for jobs. And that is just the individual. When it comes to starting a company that provides a service or a product, you will also be in a position of competition: customer attention. Without differentiating yourself somehow, the battle to make ends meet gets tougher.

This is where you figure out that you CAN eat Whuffie…just indirectly.

Google is powerful because companies and individuals alike know that if people find them online, they will have a better chance of getting the business or the job. And, if they find them in a positive light reflected through the eyes of other customers and contacts, they will have even a better chance than that. Online tools that help customers voice their satisfaction with your product will help boost your Google ratings and instill a sense of confidence in a potential customer making a decision. This is no different than pinging someone’s Whuffie, as Cory describes it in his book. When you get that new customer or you get that better job because of your positive online presence, the money to buy that food follows.

I’ve been thinking of this ever since Michelle Greer posted “No More Whuffie Please” on her blog. I totally see where she is coming from. She has added up a great deal of Whuffie in her social capital bank account, but hasn’t found a place to spend it yet. I certainly hope that Michelle doesn’t give up the amazing work she is doing to make a name for herself in the community, but raising Whuffie without spending it is also a mistake. I generally don’t work for people for free unless I see an opportunity to cash in my Whuffie at a later date. This isn’t mercenary, it is smart and it is definitely part of the reciprocity that ties community together. ‘Cause if valuable community members like Michelle aren’t able to pay the bills, we lose them and nobody wins.

So, Michelle, you are totally right. You can’t eat Whuffie, but it is getting harder to eat without it, so keep up the good work and look for opportunities to raise Whuffie where you can cash it in at a future date. Pick events to work on where potential clients or employers can see the good work you are doing. Let your expertise shine through the content you are producing. People will notice and then you can cash in that Whuffie and pay the bills.

:: Very cool…Dean (@thedudedean) Bairaktaris showed me his post where he pretty much directly cashed in his Whuffie for a new MacBook Air!

Posted in gov2.0, social capital, Uncategorized32 Comments


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