I spent most of a rare beautiful Saturday afraid to leave my house because I knew that the August edition of San Francisco Magazine was on the stands. I knew that if I left my house, I needed to stop and pick up some copies of it and face the article written by Bernice Yeung [...]
Some stuff I’m reading this week…
ABC News: Forget Phones: Companies Turn to Twitter
Millions of people call customer service every day, yet few are satisfied with the responses they get. What does a frustrated consumer need to do to get prompt help?
Tweet.
That’s right, tweet. Twitter is the newest social networking Internet site that asks its 50,000 [...]
I’m looking way forward to speaking at this. They have a great lineup and the conference itself has a really awesome theme…kind of a film noire bit about uncovering the secrets. Hope y’all can make it!
Recently, my friend Matthew* (aka organ_printer), convinced me that I have to start watching The Wire, an HBO series that follows crime investigations through Baltimore. When I started to watch it, I wasn’t super impressed. Too many of the characters were juvenile and between the street lingo I can never follow (had the same problem [...]
This is not a review of the movie I just saw. And I promise not to give much away. However, seeing The Dark Knight tonight has got me thinking about some stuff and I’m actually inspired to write more than 140 Characters on Twitter about it.
What I did write on Twitter was: Wow. Being a [...]
Some stuff I’m reading this week…
Open (finds, minds, conversations)…: Virgin America’s social media fight to exist
Virgin America an internal airline in the US, owes its existence in part to the power of stirring up customer demand via social media (disclosure: my company iCrossing works with some Virgin brands in the UK).
In short, it would seem, [...]
My friend and WOM guru Andy Sernovitz is hosting a small-group word of mouth marketing seminar. Usually he only does private training for companies at a very large price, so this is a rare chance for 50 people to get the best introduction to word of mouth that there is.
I’ve arranged for a $250 discount [...]
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