Some stuff I’m reading this week…

xkcd - A webcomic of romance, sarcasm, math, and language - By Randall Munroe

Funny comic that demonstrates one of the layers of discrimination in the tech community.

Helping Customers Help Each Other Online — online community forums — online customer service

It’s also important to create an atmosphere where customers want to help each other, notes Craig Newmark, customer service rep and founder of Craigslist.org. “It begins with treating customers the way you’d like to be treated, taking customer service seriously and following through,” he says. “The way we run our site encourages people to give each other a break because of that culture of trust.”

Third-World Wind Power: First Look

In a conventional wind generator, gears help transfer the motion of the spinning blades to a turbine where an electric current is induced.

Web Strategy: How to Measure your Social Media Program

Measurement processes will always differ, depending on goals
You may never measure the same way for each program, the goals of each program will change the method in which you measure. the attributes will stay the same, but you’ll just use them in different ways to create a new report.

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