Archive | October, 2007

We Don’t Need No Stinkin’ Wizards

We Don’t Need No Stinkin’ Wizards

Vintage Wizard of Oz

Recently, I heard the awesome Gustavo Esteva speak about his experiences with multiple uprisings in Mexico. What struck me was how empowered he described Mexicans as being. At one point, he compared the citizen engagement to the story of the Wizard of Oz:

[paraphrased] Government is much like the Wizard of Oz. Just like the scene where Dorothy, the Tin Man, the Lion and the Scarecrow approach the Wizard, and find out he is just a human like themselves, then ask if they can have a heart, a brain, courage and to go home, the people of Oaxaca find out that the ability to have what they want was within them all along. They don’t need the Wizard to give them these things.

This is a very similar message to what I’ve been producing for the various presentations to government services organizations. We all have it in ourselves to make our world a better place to be in…only, we need the Wizard to step from behind his curtain and work with us on it.

While I’m blogging up a storm, I thought I’d post my most recent Government 2.0 presentation with a similar message (which is why Gustavo’s presentation really resonated with me):

Of course, I think of the partnership as more of a superhero/sidekick partnership where we have special powers that we can use to defeat the ‘enemy’, which is complacency. Either way, nothing beats an empowered public.

:: bonus: this most excellent presentation by valeriev that uses the Wizard of Oz analogy beautifully.

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One Small Tweet for Songbird, One Giant Flap for the Media Web

One Small Tweet for Songbird, One Giant Flap for the Media Web

Songbird Developer Center

As TechCrunch reports over here, Songbird has released 0.3 and launched their shiny new developer site (thanks to the help from the talented PM of Jeffrey McManus and some creative derailing by us *sorry Jeffrey!*).

Why is this significant? Well, #1, I’ve been really excited about the future of the media web ever since the whole Radiohead thing and the launch of the Amazon MP3 store. Don’t get me wrong, I heart my iTunes/iPod experience, but I think it seriously sucks that Apple is the gatekeeper to my media consumption.

#2, Songbird certainly isn’t ready for a full-on customer experience at 0.3, but they are ready for a stronger, more involved developer community (this new version is more stable), which will get them there faster. Because it is an open platform, people can develop all sorts of cool things. We think of it as a cauldron in which anyone can mashup media services. It’s kind of limitless. Personally, I’d love to take my Last.fm data and run it against Flickr to find great concert shots. Or perhaps someday Songbird will help me discover non-signed artists all over the web because it knows who my Twitter friends are discovering. Or it could even automagically create a Pandora station for me based on the artist I’m reading about. I don’t know. The possibilities are endless.

Either way, I always loved Mozilla‘s statement that their goal is to promote choice on the web and Songbird is doing this for the media web. Choice is good for all of us.

Going forward, we will be putting together a list of events and working on creating some incentives to start working on extensions, etc. The first event we’ve put together is the Tuesday after next (November 13) at Songbird’s very cool offices, the Media Web Meetup discussing Rock’n'Rebirth. Everything is still in very early stages, but I see a total revolution happening in this area of media and technology…it’s been a powder keg for some time now.

So, congrats Songbird! I look forward to ‘playing the web’ with you at a future date. :)

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Limbic Hi-Jacking and Other Fabulous Ways to Spread Mass Panic

Limbic Hi-Jacking and Other Fabulous Ways to Spread Mass Panic

stick figure in peril

On Sunday night, Chris and I returned from an awesome gathering of super smart peeps in Oaxaca, where we discussed many random things and wonders. One of the cool things we discussed (amongst many) was the giant hairball that is our seriously divided country (USA).

A particularly bright lightbulb went off for me when Christian Crumlish said something to the effect of:

“One of the problems with the way the ‘Left’ argues is that it argues from a factual position, citing stats and research, whereas the ‘Right’ invokes emotional arguments.” The biggest issue here is that the two approaches to debate, thanks to our dichotomizing of head from heart, don’t mix well. One side is purely emotional and the other side doesn’t know how to handle the emotion. We continue to talk right over one another.

What was generally agreed to is that almost everyone, in spite of their political leanings, agrees on almost the same outcomes (we want better education, lower teenage pregnancy, better access to health care, etc.), but we just don’t agree on how to get there. So, for instance, when it comes to the subject of teenage pregnancy, the ‘Left’ will say, “better sex education” and the ‘Right’ will say, “only abstinence education”. Of course, the Left will cite all sorts of statistics on how better sex education reduces the instances of teen pregnancy, but it falls on deaf ears. Statistics don’t mean anything when you have a teenager. Emotionally, all you may be able to understand is that sex education says that having sex is okay and you certainly don’t want to be sending that message to your child.

Until we can increase our emotional intelligence as a general society, it will be very hard to have a reasonable discussion that combines both emotion and facts (both which are valid to bring into the discussion).

In fact, I frequently speak to government services audiences these days. These are well-educated, smart, savvy people. As soon as I mention the word WIKI in a presentation I see many audience members start to squirm. I know what they are thinking. I’ve triggered one of the many media articles out there that highlights the bad dudes, identity stealers, hackers, and/or nutjobs out there that are waiting in the wings to jump on one of these projects and make their lives hell. Or they are even more worried about the opportunistically litigious types who will see something a nutjob leaves on a wiki and, because it is on a government sanctioned webpage, they will run to the closest lawyer to claim damages. Or something.

I don’t mean to jest…especially because these bad dudes, identity stealers, hackers, nutjobs and opportunistic litigious types DO exist. They exist and their existence threatens the rest of our freedom (some limbic hijacking of my own…). However, the FEAR of these negative characters is FAR WORSE than the actual threat. I’ll spare you from statistics and research here because, of course, it doesn’t matter. What matters is that nobody wants their project or their wiki to be the victim of any one of these bozos and naming all of the advantages to being open to the 95% of amazing people out there that will make the world a generally better place wouldn’t matter because even if that threat is 1% that person is SURE that s/he is in that number.

Okay…so I’ve named the problems. The solutions? I have a few suggestions:

  1. Bring emotional intelligence and social intelligence back into our kids’ education
  2. Take the media to task for articles that perpetuate the negative stories about the internet; in fact, take the media to task for hyperbolizing scary, bad, freaky things in general
  3. When you see someone behaving in a way that bullies, performs criminal acts and/or takes advantages of others online, DO SOMETHING.
  4. When you witness limbic hi-jack, name it. Do it in a way that doesn’t dismiss or devalue the emotional reaction, but points out gently that the person is being manipulated emotionally. (this may be a dangerous, fruitless idea, but I’m willing to try it)
  5. Spend more time with people who don’t share your view of the world to understand all sides of the arguments. Pure logic is not the answer, either.
  6. Try to empathize with someone who is experiencing a limbic hi-jack and see the argument from their side. Acknowledge the fear. Think about what could possibly diffuse it other than stats and research. A personal story?
  7. Generally get in touch with your emotional intelligence. The uber logical approach doesn’t encompass the complexity of human issues no matter what the stats say.

That’s not the extent of it, but those are some pretty long term projects that we can start tackling on a daily basis. Either way, in order for us to move forward, we need a joining of our heads and hearts…from all sides of the argument.

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This Week’s Links on Ma.gnolia

This Week’s Links on Ma.gnolia

Some stuff I’m reading this week…

YouTube – The Day The Routers Died…

YouTube - The Day The Routers Died...

The Day The Routers Died… a song performed by the secret-wg in the closing plenary of the RIPE 55 conferencea long long time agoi can still rememberwhen my…

View all my bookmarks on Ma.gnolia

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Update: My Book

Well…it’s finalized…

I’M WRITING A BOOK! Wa-hoo!

Thanks to my amazing agents, Danielle and James at Levine Greenberg, I signed a book deal with the awesome Crown Publishing and get to work with fabulous editor John Mahaney over there. I’m heading to NYC this weekend so that I can sit down and meet with him regarding all of the wonderful things we are going to do…including writing this book. We’re all really excited about the various dimensions in which this can play out.

The title I came up with?

How to be a Social Capitalist: winning with the currency of online communities

And the book follows the framework of my recent presentation in Rotterdam with lots more meat, case studies and fleshed out advice.

The catch?

I have to have it finished by April 30, 2008. That gives me exactly 6 months. *gulp* So my life is going to have to shift in a major way. I’ve asked the wonderful Brian Oberkirch if he will step in and be my brain partner with clients over the next 6 months. Of course, I will still be involved with our consulting, but I don’t want our clients to feel as if they aren’t getting full value, so Brian will MORE than make up for where my attention is torn. Besides, he’s smarter than me anyway. :) I’m still sniffing around for a research assistant, but I may have one. Either way, if you know of one that is amazing at online and periodical research, I’ll be paying a better than academic rate for the work ($25/hour). Basically, I’ll write a bunch of crap that will make all sorts of assumptions, my editor will come back and say, “this is an assumption, back it up with real world examples” and I’ll need someone to help me find these.

I still have to find out from Crown if I can invite people into the process while I am writing it. I’m pitching that this will be an open and transparent process…although going with a special invite group for this and not full-blown open as I want to stay focused and create some anticipation around the book. It will be an intimate community of trusted advisors I invite in. The Spread Love Project will be part of the puzzle as will a couple of other pieces I haven’t put online yet and those will be completely open. I will also be publishing much of my research as I go along (as well as full interviews) on my blog, etc.

Otherwise, I’m just going to write it. It’s a personal goal I’ve always had and I’m excited to do it. In fact, I’m super excited about it. :)

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This Week’s Links on Ma.gnolia

This Week’s Links on Ma.gnolia

Some stuff I’m reading this week…

Vintage Spinner Upright – Samsonite Black Label

Vintage Spinner Upright - Samsonite Black Label

Nostalgic for the days when travel was all about glamour, the Vintage Collection was created to reignite the romance and luxury of travel.

I think I heart this case, too.

View all my bookmarks on Ma.gnolia

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This Week’s Links on Ma.gnolia

This Week’s Links on Ma.gnolia

Some stuff I’m reading this week…

Google Says Its Health Platform Is Due In Early 2008 — InformationWeek

Google Says Its Health Platform Is Due In Early 2008 -- InformationWeek

Google plans to bring its immense data storage and organization capacities to the field of medical care and patient records, Marissa Mayer, the company’s head of search, said at the Web 2.0 Summit.

AndrewBlum.net: Local Cities, Global Problems: Jane Jacobs in an Age of Global Change

AndrewBlum.net: Local Cities, Global Problems: Jane Jacobs in an Age of Global Change

“I think we’re not too far off from recognizing that it’s a moral imperative to add density to any place with a transit stop,” believes Christopher Leinberger, a fellow at the Brookings Institution—displaying plenty of the modernist brio and contempt for the souls of cities that Jacobs fought.

Regenerosity

Regenerosity

Regenerosity is a system for recognition of voluntary service, philanthropy & gift, civic engagement, trade, commerce, work, and any other contributions to the health of our communities. If you are a member of any community, whether as a person, as a non-profit organization, or as a for-profit business, there is something in it for you.

Gate 3 Workclub goes under – Network World

Gate 3 Workclub goes under - Network World

In essence, Goldberg built the perfect work environment. But in the end he couldn’t sustain a business. What went wrong?

“The model was great, everybody loved it. But I assumed we would gain 30 or 40 new members a month, based on all the positive feedback,” he says.

In reality, Goldberg gained only 10 to 15.

View all my bookmarks on Ma.gnolia

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This Week’s Links on Ma.gnolia

This Week’s Links on Ma.gnolia

Some stuff I’m reading this week…

Diane Pozefsky – Wikipedia, the free encyclopedia

Diane Pozefsky - Wikipedia, the free encyclopedia

Diane P. Pozefsky earned a Sc.B. Degree in applied mathematics from Brown University in 1972 and her Ph.D. from the Department of Computer Science at UNC in 1979 under the tutelage of Doctor Fred Brooks. She joined IBM Corporation, Raleigh, NC, in 1979 as a member of the Communication Systems Architecture Department working in the specification and application of the Systems Network Architecture (SNA). Large, complex, feature-rich network architecture developed in the 1970s by IBM. Similar in some respects to the OSI reference model, but with a number of differences. SNA is essentially composed of seven layers. She worked for IBM for 25 years and was named an IBM Fellow in 1994 in recognition of her work on APPN and AnyNet architectures and development. She was tasked with the network and application design for the 1998 and 2000 Olympics.

Publishing Trends | First Annual PT Industry Survey

Publishing Trends | First Annual PT Industry Survey

Despite the industry’s somewhat luddite reputation, 36% of respondents engage in social networking. Proletarian MySpace (20.4%) and professional LinkedIn (18.5%) attract the most with wunderkind Facebook (14.3%) following close behind. As a way to connect with friends, MySpace is a hit, but as an aside, some book people are blunt about its dismal publishing potential. “MySpace isn’t really that helpful in promoting authors,” comments a prominent New York agent. “But it’s one thing an author can use to feel proactive, so it’s worth trying. There aren’t a lot of outlets for authors to feel like they’re working to promote themselves actively.”

Well-formed-data.net | Elastic tag maps

Well-formed-data.net | Elastic tag maps

Nice tag visualization.

Introduction: Poster Sessions

Introduction: Poster Sessions

A successful poster is not created overnight. Preparing a well-organized, visually-pleasing poster requires you to plan well in advance. First, consider your audience and what type of poster you’ll create. Next, gather your supplies and decide what information to include. From this point, create the text and graphics. Remember to consider how these work together and then format your poster accordingly.

Enabling Innovation Through Office Design

Enabling Innovation Through Office Design

Today, of course, the nature of work is changing. Among other things, it’s more mobile, cognitively complex, team-based, and collaborative, and new generations are entering the workplace. And yet with all of this, most organizations have not changed the place where their people work. The California Management Review recently reported that “less than 5% of U.S. corporations tie the workplace to corporate strategy or see it as a tool for improving organizational performance.”

Facebook, the Quant Fund Meltdown, and the Techmeme Leaderboard

Facebook, the Quant Fund Meltdown, and the Techmeme Leaderboard

After all, that’s the key corollary to the William Gibson line that I quote so often (“The future is here. It’s just not evenly distributed yet.”): once the future does become evenly distributed, it’s not the future any more. It’s the present.

Brown Act – Wikipedia, the free encyclopedia

Brown Act - Wikipedia, the free encyclopedia

The Brown Act, originally a 686 word statute that has grown substantially over the years, was enacted in response to mounting public concerns over informal, undisclosed meetings held by local elected officials which were not in compliance with requirements for advance public notice; instead, they were skirting laws by holding secret ‘workshops’ and ‘study sessions’. The Brown Act solely applies to California city and county government agencies, boards, and councils, whereas the comparable Bagley-Keane Act mandates open meetings for State government agencies.

America Internet Usage and Population Statistics

America Internet Usage and Population Statistics

America Internet usage population and telecommunications reports.

Pew Internet: Closing the Broadband Divide

Pew Internet: Closing the Broadband Divide

When you look at the data on Americans without broadband at home, it suggests that it will take time to get these holdouts off the digital sidelines.

The Brown Act of 1953: how this positive policy now negatively affects civic collaboration | ::HorsePigCow:: marketing uncommon

The Brown Act of 1953: how this positive policy now negatively affects civic collaboration | ::HorsePigCow:: marketing uncommon

it is necessary to look at how the Brown Act could be reformed in order to lead governments towards better, simpler and cheaper public engagement. Hands are tied until we bring these laws up to date and accommodate for new technology that can provide much bigger wins for the future. Diversity runs in all directions.

Community Report – The Link SBCOE Page 3

Community Report - The Link SBCOE Page 3

Because trustees may often start their terms with little knowledge of how a governing board actually operates, the San Benito County Office of Education recently held a workshop on the Brown Act, which regulates the state’s open meeting laws.

And our survey says! – Coworking Ireland

And our survey says! - Coworking Ireland

This is interesting, Coworking Ireland did a survey and asked what additional services people would want in a coworking space and 29% said printing/photocopying and 20% said virtual receptionist. This is very different from what happens in our space (and in others from what I hear) where a printer is rarely used and everyone has their own cell phones (no landlines). I wonder if that is cultural or if it is just one of those things that people think they want, but don’t actually end up using much.

Coworking Ireland for independents looking for community space to work!

Coworking Ireland for independents looking for community space to work!

Coworking Ireland’s blog. I need to add this to the coworking general blog. Man, they have a better url!

View all my bookmarks on Ma.gnolia

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The Brown Act of 1953: how this positive policy now negatively affects civic collaboration

We were offering up some suggestion on how to get more collaborative with citizens to a municipal government official the other day, but it seems that everything we offered up would not be allowed under the Brown Act of 1953. Stuff like using open to the public Google Groups to correspond between project stakeholders (allowing for citizens to join in and comment and contribute, and, at the very least, lurk), wikis to lay out project plans, forums and blogs to start conversations and thoughts and ask people’s opinions of different ideas floating through the heads of officials, etc. None of this is allowed in California.

Odd, I thought, so I trotted off to see what this Brown Act is all about. What I encountered was shocking to me:

The Brown Act, officially known as the Ralph M. Brown Act (California Government Code Sections 54950-54963), authored by Ralph M. Brown, an Assemblyman from Los Angeles County’s San Gabriel Valley, was enacted in 1953 by the California State Legislature in an effort to safeguard the public’s right to access and participate in government meetings within the State.

Um. Okay? So isn’t a Google Group or a wiki opening up public access to participate in government meetings? I mean, we in the web world consider the following actions to be opening up meetings for open source projects:

  • IRC channel
  • Public phone-in number
  • Forum
  • Open mailing lists
  • Openly editable wikis
  • Blogs

If, like the Brown Act, they required:

  • Post notice of a meeting and the agenda for that meeting at least 72 hours prior
  • Notify the media of special meetings
  • Hold meetings within the jurisdiction of the governing body

Nothing would ever get done! I suppose the 72 hours works well (most meetings happen on a regular basis to avoid that), but for those who cannot make it to the meetings, IRC logs, open mailing lists, notes posted on a wiki and subsequent blog posts offer up a chance to join in on one’s own convenience.

Now, the the Brown Act also gives the following rules, which fit beautifully into how open source and other community projects conduct their correspondence and meetings:

  • Allow non-disruptive recordings and broadcasts of meetings
  • Allow public comment
  • Those attending the meeting must not be forced to “sign in.”
  • All votes made by the governing board must be made in public, and no secret ballots can be conducted
  • All documents distributed at the meeting must be considered public documents.

Yep. Gorgeous and awesome. So, why is it that local Californian Governments cannot use open maillists, forums, irc chat, wikis, etc. for project collaboration online and have to stick with the antiquated notion of driving to meet in a previously agreed to location face to face as their only means of coordination?

Because, according to many critics, there is not enough public access to the internet.

Okay, I can see that the digital divide could be a barrier to some participation. However, I’d love to compare the recent statistics on access to computer terminals with internet connections to those with the ability to get around easily to those with televisions (the provision for the media is for those who can watch the meeting at home on their tvs). We also need to take into account that, even if one doesn’t have a computer at home with an internet connection, many public centers, such as libraries provide free terminals with reliable connections. Access does not mean you need to have a computer at home.

As well, I understand that ‘Access’ does not necessarily mean that you have the ability to reach a connected terminal. There is, of course, the learning curve involved in accessing many of these services we use. I would assume that a large percentage of those without access aren’t necessarily offline because they can’t afford a computer or get an internet connection: they are offline because they have not had the access to education around using these tools. According to a Pew Study:

It is not, however, simply a question of money or age. Non-internet users do not have very positive attitudes about information technology. Many report worries about information overload and few link information technology to greater control over their lives. Moreover, non-internet users are apt to see the online environment as a dangerous place – that is, a place with inappropriate or irrelevant content.

With the median age of the non-internet users being 59 and a 1/4 of them having income under $20k/yr, there probably won’t be much of a movement to go online. Which is a frustrating position to be in. While an increasing number of the North American population is online (over 70% are internet users and 47% have broadband internet connections at home, increasing to over 50% this year), the population that is not prevents adoption of new and amazing collaboration tools between government and citizens.

Perhaps in order to satisfy both needs, one could still provide the local meeting spaces and media notices and also utilize the web medium to get the word out further (as well as create a searchable public record). Perhaps there are other combinations. Either way, it is necessary to look at how the Brown Act could be reformed in order to lead governments towards better, simpler and cheaper public engagement. Hands are tied until we bring these laws up to date and accommodate for new technology that can provide much bigger wins for the future. Diversity runs in all directions.

Posted in community, gov2.012 Comments

Speaking of Government 2.0

I have a few questions I’d love some musings/answers on:

  1. Do you trust government services? Local (municipal)? State/Provincial? Federal?
  2. Can you name 5 government services? 10? Are they local, state or federal? (not a test)
  3. Do you think it is more important for people to trust their government or for a government to trust its people? Or both? Why?
  4. If you contribute to projects voluntarily, why? Would anything lead you to wanting to contribute time or effort towards government services projects?
  5. What do you expect out of a government website?
  6. What do you think Government Services 2.0 looks like?

I have some suspicions on some of these questions. If all you know/think about is politics (rather than about government services), tell me that, too…and why.

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