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	<title>Comments on: How NOT to Respond to Criticism</title>
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	<link>http://www.horsepigcow.com/2007/05/how-not-to-respond-to-criticism/</link>
	<description>a world uncommon</description>
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		<title>By: Sam Rose</title>
		<link>http://www.horsepigcow.com/2007/05/how-not-to-respond-to-criticism/comment-page-1/#comment-33519</link>
		<dc:creator>Sam Rose</dc:creator>
		<pubDate>Thu, 24 May 2007 19:06:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.horsepigcow.com/2007/05/15/how-not-to-respond-to-criticism/#comment-33519</guid>
		<description>&lt;blockquote&gt;Iâ€™m often frustrated with Chris because we have clients and bills to pay of our own, but he continues to spend a great deal of â€˜mind spaceâ€™ and energy on Firefox (as well as his disappointment with Flock). Each hour he spends thinking about this stuff is an hour we canâ€™t bill for.&lt;/blockquote&gt;

I kept running into this problem, too: I would (and still do) spend tons of time on projects that I cannot bill for. So much so that I have begun to organize my business more around the projects I am working on, and people I am working with and trying to find a way to create wealth around those (which is where Open Business Models and barcampbank, P2P money, etc come from).

So, maybe Chris could be creating a whole new business around OSS browser technology? I don&#039;t know. Bet he&#039;d make something pretty awesome...</description>
		<content:encoded><![CDATA[<blockquote><p>Iâ€™m often frustrated with Chris because we have clients and bills to pay of our own, but he continues to spend a great deal of â€˜mind spaceâ€™ and energy on Firefox (as well as his disappointment with Flock). Each hour he spends thinking about this stuff is an hour we canâ€™t bill for.</p></blockquote>
<p>I kept running into this problem, too: I would (and still do) spend tons of time on projects that I cannot bill for. So much so that I have begun to organize my business more around the projects I am working on, and people I am working with and trying to find a way to create wealth around those (which is where Open Business Models and barcampbank, P2P money, etc come from).</p>
<p>So, maybe Chris could be creating a whole new business around OSS browser technology? I don&#8217;t know. Bet he&#8217;d make something pretty awesome&#8230;</p>
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		<title>By: tecosystems &#187; How Too Rich For My Taste: The RIA Q&#38;A</title>
		<link>http://www.horsepigcow.com/2007/05/how-not-to-respond-to-criticism/comment-page-1/#comment-33178</link>
		<dc:creator>tecosystems &#187; How Too Rich For My Taste: The RIA Q&#38;A</dc:creator>
		<pubDate>Wed, 23 May 2007 19:16:37 +0000</pubDate>
		<guid isPermaLink="false">http://www.horsepigcow.com/2007/05/15/how-not-to-respond-to-criticism/#comment-33178</guid>
		<description>[...] XULRunner, so that may be playing a role. See, for example, Chris Brentano&#8217;s comment from here: I think that despite what Mozilla and Co think their obligation to the community is, the community [...]</description>
		<content:encoded><![CDATA[<p>[...] XULRunner, so that may be playing a role. See, for example, Chris Brentano&#8217;s comment from here: I think that despite what Mozilla and Co think their obligation to the community is, the community [...]</p>
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		<title>By: tmh</title>
		<link>http://www.horsepigcow.com/2007/05/how-not-to-respond-to-criticism/comment-page-1/#comment-31443</link>
		<dc:creator>tmh</dc:creator>
		<pubDate>Fri, 18 May 2007 16:17:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.horsepigcow.com/2007/05/15/how-not-to-respond-to-criticism/#comment-31443</guid>
		<description>Your SO spent 50 minutes rambling about Firefox. He was called out on why he isn&#039;t contributing. It stunk of self promotion and little else.</description>
		<content:encoded><![CDATA[<p>Your SO spent 50 minutes rambling about Firefox. He was called out on why he isn&#8217;t contributing. It stunk of self promotion and little else.</p>
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		<title>By: John&#8217;s Blog &#187; Blog Archive &#187; hearts on sleeves</title>
		<link>http://www.horsepigcow.com/2007/05/how-not-to-respond-to-criticism/comment-page-1/#comment-30743</link>
		<dc:creator>John&#8217;s Blog &#187; Blog Archive &#187; hearts on sleeves</dc:creator>
		<pubDate>Wed, 16 May 2007 17:38:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.horsepigcow.com/2007/05/15/how-not-to-respond-to-criticism/#comment-30743</guid>
		<description>[...] posted yesterday that one of the first rules of responding to criticism is to try not to take it personally. [...]</description>
		<content:encoded><![CDATA[<p>[...] posted yesterday that one of the first rules of responding to criticism is to try not to take it personally. [...]</p>
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		<title>By: Next Generation Internet &#187; Mozilla Bang by Chris Messina</title>
		<link>http://www.horsepigcow.com/2007/05/how-not-to-respond-to-criticism/comment-page-1/#comment-30669</link>
		<dc:creator>Next Generation Internet &#187; Mozilla Bang by Chris Messina</dc:creator>
		<pubDate>Wed, 16 May 2007 12:58:18 +0000</pubDate>
		<guid isPermaLink="false">http://www.horsepigcow.com/2007/05/15/how-not-to-respond-to-criticism/#comment-30669</guid>
		<description>[...] Ã¤ven kommentarna till Chris post och Ã¤ven hos (hans tjej) Tara Hunt. MÃ¥nga kÃ¤nda har kastat sig in i [...]</description>
		<content:encoded><![CDATA[<p>[...] Ã¤ven kommentarna till Chris post och Ã¤ven hos (hans tjej) Tara Hunt. MÃ¥nga kÃ¤nda har kastat sig in i [...]</p>
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		<title>By: Dave Greiner</title>
		<link>http://www.horsepigcow.com/2007/05/how-not-to-respond-to-criticism/comment-page-1/#comment-30435</link>
		<dc:creator>Dave Greiner</dc:creator>
		<pubDate>Tue, 15 May 2007 22:08:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.horsepigcow.com/2007/05/15/how-not-to-respond-to-criticism/#comment-30435</guid>
		<description>I came across another great example of &lt;a href=&quot;http://www.darrenbarefoot.com/archives/2007/05/constant-contact-if-youre-going-to-post-fake-comments-leave-the-office.html&quot; rel=&quot;nofollow&quot;&gt;how NOT to handle customer complaints&lt;/a&gt; the other day. Nothing like posting fake positive comments from &lt;em&gt;inside&lt;/em&gt; your own office.</description>
		<content:encoded><![CDATA[<p>I came across another great example of <a href="http://www.darrenbarefoot.com/archives/2007/05/constant-contact-if-youre-going-to-post-fake-comments-leave-the-office.html" rel="nofollow">how NOT to handle customer complaints</a> the other day. Nothing like posting fake positive comments from <em>inside</em> your own office.</p>
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		<title>By: Adam Kalsey</title>
		<link>http://www.horsepigcow.com/2007/05/how-not-to-respond-to-criticism/comment-page-1/#comment-30434</link>
		<dc:creator>Adam Kalsey</dc:creator>
		<pubDate>Tue, 15 May 2007 22:07:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.horsepigcow.com/2007/05/15/how-not-to-respond-to-criticism/#comment-30434</guid>
		<description>About three years ago I was asked by SFX to start spreading the word. This was before 1.0 and the app and marketing message was way too geeky. I wrote a &lt;a href=&quot;http://kalsey.com/2004/09/why_i_dont_recommend_firefox/&quot; rel=&quot;nofollow&quot;&gt;detailed piece explaining why Firefox had to grow up&lt;/a&gt; before I&#039;d recommend it. That really brought out the fanboi in a lot of people, and I ended up with 288 comments (plus dozens more that were so hate and profanity laden that I deleted them).

To many people Firefox has become a religion. You can&#039;t criticize someone&#039;s religion.</description>
		<content:encoded><![CDATA[<p>About three years ago I was asked by SFX to start spreading the word. This was before 1.0 and the app and marketing message was way too geeky. I wrote a <a href="http://kalsey.com/2004/09/why_i_dont_recommend_firefox/" rel="nofollow">detailed piece explaining why Firefox had to grow up</a> before I&#8217;d recommend it. That really brought out the fanboi in a lot of people, and I ended up with 288 comments (plus dozens more that were so hate and profanity laden that I deleted them).</p>
<p>To many people Firefox has become a religion. You can&#8217;t criticize someone&#8217;s religion.</p>
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		<title>By: Chris Brentano</title>
		<link>http://www.horsepigcow.com/2007/05/how-not-to-respond-to-criticism/comment-page-1/#comment-30433</link>
		<dc:creator>Chris Brentano</dc:creator>
		<pubDate>Tue, 15 May 2007 22:07:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.horsepigcow.com/2007/05/15/how-not-to-respond-to-criticism/#comment-30433</guid>
		<description>Sorry, after reading my comment I realized how poorly it was written!</description>
		<content:encoded><![CDATA[<p>Sorry, after reading my comment I realized how poorly it was written!</p>
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		<title>By: Chris Brentano</title>
		<link>http://www.horsepigcow.com/2007/05/how-not-to-respond-to-criticism/comment-page-1/#comment-30432</link>
		<dc:creator>Chris Brentano</dc:creator>
		<pubDate>Tue, 15 May 2007 22:04:41 +0000</pubDate>
		<guid isPermaLink="false">http://www.horsepigcow.com/2007/05/15/how-not-to-respond-to-criticism/#comment-30432</guid>
		<description>I&#039;m wondering how this all turned into Mozilla vs Messina.

I certainly understand from the MoFoCo peeps point of view of &quot;Hey, here&#039;s this guy who thinks we have an obligation to the community, who seems to think that what we&#039;re doing isn&#039;t as worthwhile as these 10-15 things he outlined. We&#039;re busy okay? Why don&#039;t you take up the fight for these things that you so strongly believe in? We&#039;ve got our hands full, thank you very much.&quot;

But at the same time, I also agree with many of Chris&#039;s points. I think that despite what Mozilla and Co think their obligation to the community is, the community obviously has a different perception. Chris simply stepped up to say what many people I&#039;m certain were thinking. Mozilla took millions of users under their wing, offering a &quot;Better, More Secure Web Experience&quot;, and while they&#039;re giving away their product for free, they still have to support their customer base, and part of this (as Chris described) is to keep the web open and free by stepping up to the challenge of proprietary and closed frameworks such as Apollo, Silverlight and Java FX. By failing to do so they fail the millions of people they liberated from closed proprietary products such as IE that they worked so hard to free people from.

Also, they may be a particularly progressive organization, but they need to do a better job of reacting to such criticisms. Especially when paid employees who are supposed to foster community around their product react negatively to community feedback. Yes, I&#039;m talking specifically about Asa Dotzler. Instead of saying &quot;Messina, no free lunch here.&quot; he should be saying &quot;Okay, we hear you, would you like to help us reach these goals? What about others who feel the same, is there enough interest in the community, or is this an important enough issue that we need to start forming a community strategy around it?&quot;</description>
		<content:encoded><![CDATA[<p>I&#8217;m wondering how this all turned into Mozilla vs Messina.</p>
<p>I certainly understand from the MoFoCo peeps point of view of &#8220;Hey, here&#8217;s this guy who thinks we have an obligation to the community, who seems to think that what we&#8217;re doing isn&#8217;t as worthwhile as these 10-15 things he outlined. We&#8217;re busy okay? Why don&#8217;t you take up the fight for these things that you so strongly believe in? We&#8217;ve got our hands full, thank you very much.&#8221;</p>
<p>But at the same time, I also agree with many of Chris&#8217;s points. I think that despite what Mozilla and Co think their obligation to the community is, the community obviously has a different perception. Chris simply stepped up to say what many people I&#8217;m certain were thinking. Mozilla took millions of users under their wing, offering a &#8220;Better, More Secure Web Experience&#8221;, and while they&#8217;re giving away their product for free, they still have to support their customer base, and part of this (as Chris described) is to keep the web open and free by stepping up to the challenge of proprietary and closed frameworks such as Apollo, Silverlight and Java FX. By failing to do so they fail the millions of people they liberated from closed proprietary products such as IE that they worked so hard to free people from.</p>
<p>Also, they may be a particularly progressive organization, but they need to do a better job of reacting to such criticisms. Especially when paid employees who are supposed to foster community around their product react negatively to community feedback. Yes, I&#8217;m talking specifically about Asa Dotzler. Instead of saying &#8220;Messina, no free lunch here.&#8221; he should be saying &#8220;Okay, we hear you, would you like to help us reach these goals? What about others who feel the same, is there enough interest in the community, or is this an important enough issue that we need to start forming a community strategy around it?&#8221;</p>
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		<title>By: Alex Hillman</title>
		<link>http://www.horsepigcow.com/2007/05/how-not-to-respond-to-criticism/comment-page-1/#comment-30414</link>
		<dc:creator>Alex Hillman</dc:creator>
		<pubDate>Tue, 15 May 2007 21:06:34 +0000</pubDate>
		<guid isPermaLink="false">http://www.horsepigcow.com/2007/05/15/how-not-to-respond-to-criticism/#comment-30414</guid>
		<description>Well said. I was surprised (a bit disappointed, but mostly surprised) by the negativity that came from those folks...never mind WHO they were, but that they were so much on the defense. Chris wasn&#039;t overly critical of any of them directly, and while he WAS critical, the criticism remained high level when it was appropriate, and then got detailed when it was necessary. For all of the thoughtless rants out there on the internet, we should consider ones like the Chris published a gift: they&#039;re thoughtful, well stated, and offer suggestions. It wasn&#039;t THIS SUCKS CHANGE IT. It wasn&#039;t THIS IS BETTER DO THIS. It was, &quot;here&#039;s something that&#039;s been eating at me, and I wanted to share&quot;. If the  rest of the internet wrote that thoughtfully, instead of &quot;FRIST P0ST!!!11OMG&quot;, we&#039;d all be that much further along for it.</description>
		<content:encoded><![CDATA[<p>Well said. I was surprised (a bit disappointed, but mostly surprised) by the negativity that came from those folks&#8230;never mind WHO they were, but that they were so much on the defense. Chris wasn&#8217;t overly critical of any of them directly, and while he WAS critical, the criticism remained high level when it was appropriate, and then got detailed when it was necessary. For all of the thoughtless rants out there on the internet, we should consider ones like the Chris published a gift: they&#8217;re thoughtful, well stated, and offer suggestions. It wasn&#8217;t THIS SUCKS CHANGE IT. It wasn&#8217;t THIS IS BETTER DO THIS. It was, &#8220;here&#8217;s something that&#8217;s been eating at me, and I wanted to share&#8221;. If the  rest of the internet wrote that thoughtfully, instead of &#8220;FRIST P0ST!!!11OMG&#8221;, we&#8217;d all be that much further along for it.</p>
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