Comments on: How to: Receiving Customer Feedback

By: ::HorsePigCow:: marketing uncommon » How NOT to Respond to Criticism

::HorsePigCow:: marketing uncommon » How NOT to Respond to Criticism — Tue, 15 May 2007 19:59:53 +0000

[...] not sure if you recall, but a couple of months back, I wrote a post entitled How To: Receiving Customer Feedback. Some of my favourite points in that list, such as, “Try not to take negative feedback [...]

By: ::HorsePigCow:: marketing uncommon » Bite-Size Media: Is Continuous Partial Attention really bad?

Sun, 08 Apr 2007 23:37:54 +0000

[...] for an intermediate audience, who help hone it even more. This is where the data becomes crucial. Early stage feedback is usually one-on-one mixed with a vision mixed with specific attention to user behaviour. [...]

By: Complaint department at Sparkplug 9 >> bizhack

Complaint department at Sparkplug 9 >> bizhack — Mon, 26 Mar 2007 23:10:13 +0000

[...] Saw it on HorsePigCow. [...]

By: » Effective Blogger Relations behindthebuzz.com

» Effective Blogger Relations behindthebuzz.com — Mon, 26 Mar 2007 00:56:32 +0000

[...] Do be open to constructive feedback from bloggers. Ask for it. There were a number of examples of companies wondering what the bloggers would like. The answer – just ask them. And you can ask them for feedback about other decisions, products etc. But take a look at this from Tara as well, sage advice on how to receive customer feedback. [...]

By: David Moss

David Moss — Sun, 25 Mar 2007 21:55:19 +0000

I absolutely loved the article! I’m sending it to everyone at my company. Very timely for us, as our Beta just went live.

Point #2 about intermediate users resonated strongly with me. During our private Beta, we had a lot of experts making suggestions. In the few cases where we implemented them, we found that they alienated the beginning and intermediate users, so we backed those changes off the site.

Thanks!
David Moss
CEO
CrowdRules

By: Mike Hudack

Mike Hudack — Sun, 25 Mar 2007 17:00:25 +0000

What a great post! I hope to learn from and implement everything in this post as much as possible. There are great lessons here.

By: Your children as your customers? « Relaxed Parents

Your children as your customers? « Relaxed Parents — Sun, 25 Mar 2007 13:53:30 +0000

[...] Your children as your customers? March 25, 2007 Posted by (un)relaxeddad in rules, ego, family. trackback I was reading this post on Horse Pig Cow in the context of my day job and it occurred to me that a great deal of the advice given maps on to family life fairly well. [...]

By: Tara Hunt

Tara Hunt — Fri, 23 Mar 2007 01:17:34 +0000

Thanks…truthfully, they were all born out of frustrations with clients and projects I’ve worked on, but aren’t most good blog posts.

By: Jeff Barr’s Blog » Links for Thursday, March 22, 2007

Jeff Barr’s Blog » Links for Thursday, March 22, 2007 — Thu, 22 Mar 2007 18:08:37 +0000

[...] Tara Hunt: How To: Receiving Customer Feedback – “3. Respond to every feedback suggestion, even if you respond to tell them you won’t be integrating it. Customers should know that the time they’ve put into thinking about your product and their experience of it is highly valuable. If you answer even crazy suggestions with a well thought-out response as to why you won’t implement it, you will be sending the message that they have been heard. “ [...]

By: Damon Billian

Damon Billian — Wed, 21 Mar 2007 21:46:22 +0000

# 8 is awesome. Even if you can’t always engage these folks like your fans, it can be quite easy to find their feedback on the web (if they don’t contact you).

Great post! Thanks!