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Why I heart Zipcar

January 4, 2007 – 12:11 am

Need a refresher? Enlighten Me!
[FYI...this is a post of pure love and joy. I don't even know anyone at Zipcar]

I joined Zipcar just over one month ago and I have to say: I loooooove it.

Chris and I choose to live car-free, but there are times when we need wheels (client meetings in the peninsula, big grocery shops, runs to Ikea, visit days to Tad’s school which is in the boonies). We used to rent cars on sites like Priceline, where we could get a deal for around $20/day. But the insurance costs (because we don’t own a car, we were required to get about $30/day coverage), the gas (why did all of their cars seem to be terribly fuel inefficient? Usually another $20/day), the parking tickets/lots (an average of about $10/day) and ‘extras’ (don’t know where these came from, but you could put another $5/day at least on the rentals), and having to catch the BART both ways to the airport to get the deal (cars in the city tended to be about $15/day more expensive at least - so that’s another $10 in total) all added up to $85+/day…not to mention the time it took to pick up and return the cars. 45 minutes each way to the airport and the length of time it took to pick up the reservation…at least 75 minutes to pick up, 45-60 minutes to drop.

I applied for Zipcar and got my card within a day or two (I opted to pick it up from the office just down the street) and started driving right away. There are just so many things to love about this service so I’m just going to list all of the things I heart about Zipcar that I never knew I would but now can’t live without:

  1. There are locations EVERYWHERE. Check out this map of SF locations. Yowsa!
  2. You book a car, and you can go pick it up from your desired location within the next 5-10 minutes.
  3. You can book it online with a beeeeooootiful user friendly schedule that shows maps, cars, times available, costs, etc.:

    Book a car

  4. You can book it over the phone really quickly through an easy to follow automated booking system that will email you the confirmation (or SMS it) pronto if you don’t have your computer handy. You can, again, pick up your car within minutes. In fact, you can be standing over the desired car and book it. Hang up. Fix your lipstick in the mirrors. Get in.
  5. Zipcar remembers your phone number, so you don’t have to dig for your card when you call for help if you are calling from your registered number.
  6. They are super responsive when there are any issues with the cars. I was a dumbass and didn’t know how to start the Mini…they were very patient with me.
  7. They have Mini Coopers, Mazda 3s and Toyota Prius’…I heart the Prius. It has a ‘Power’ button, not a key. It’s soooo great.
  8. It’s a ‘community shared’ car. This means when you join Zipcar, you are part of a community of people. I was walking down the street in NYC, chatting Zipcar up to my friend and a very stylish guy walked by us, turned around and said, “You are right, honey, Zipcar is da bomb!” winked at me and gave me a big grin. I was on the bus and mentioned Zipcar to my son and a couple smiled at me and said, “We love Zipcar.” People can connect through these things.
  9. Sharing cars is good for the environment. Think about it. We don’t use a car 24/7. Less cars on the road would be a good thing. Definitely less cars parked in this city would be even better. Less landfill when they break down. Less driving when we don’t need to. Besides, Zipcar gives all sorts of green tips in their blog. And, they estimate that for every Zipcar they put on the road, it replaces about 15.

    [The only thing that would make it better is if we could pick up a Zipcar at one place and leave it at our destination so we didn't have to drive it back. Think airport. Think home from airport. Think rushing to an appointment, but don't need to use it on the return. The logistics of that may be difficult, though. Ooooo...maybe Zipcar carpools too?]

  10. Zipcar has a Flickr account. That makes them very cool in my books. Now…how about Twitter?
  11. Zipcar is popping up all over the place. We used Zipcar over the holidays in Boston in lieu of renting (which, over the holidays would have cost us at least $95/day before insurance, etc.). Zipcar just turned up in London. Zipcar is in Toronto, Washington, DC, Chicago and New York. If Zipcar keeps growing, soon we can pick one up in any major city…fly in, zip to wherever, etc.
  12. Zipcar keeps track of your bills, how far you traveled, etc. I’m sure they have GPS data, too…but can’t release it (yet). I can watch my usage over time, make notes for specific uses (client meetings, personal trips, etc.), charge it to different accounts (I have one for Citizen Agency and one for personal use), add family members to my plan (I have the Zipcar addicts plan, so I can share my prepaid hours) and change upcoming reservations easily online or over the phone.
  13. Speaking of the plan. When I first signed up, I picked the no monthly cost plan. After one month, I’ve decided to swith to the Zipcar addicts plan, which I can share with Chris and others on the Citizen Agency account. Basically I prepay $250/month and I get 15% off of my bookings: $7.44/hour or $55.00/day. If I don’t use up all of my $250 one month, it rolls over to the next month. If I find I can’t use it, I can downgrade once every 6 months.
  14. Extending my time with the Zipcar is simple, too. If nobody has it booked, I can just call in and extend my rental for as long as I need (up to 4 days).
  15. Zipcar pays for the gas. All of it. They give you a card and if that doesn’t work, they reimburse you.
  16. I have Zipcar in a jiffy anytime I need it. Tad gets in trouble? Zipcar. Need to pickup something across town before the store closes? Zipcar. Last minute client meeting in the peninsula? Zipcar. Friends coming into the airport? Zipcar. At $7.44/hour, it’s way cheaper than a cab and way more available (in this town).
  17. XM Radio is way cool. We enjoyed the station Ethyl. Unfortunately, some cars seem to not have it activated.

I haven’t really tried the competitors and I’m sure they are great. I have a friend that uses City Carshare and loves it and Flexcar is popping up all over the place, too.

I picked Zipcar because it just appealed to me: it is everywhere, have amazing cars (love the Prius…and they even have trucks and SUVs if you really really need them), are totally accessible and friendly and the best website (Flexcar has a nice design, but wasn’t friendly enough compared to Zipcar’s upbeat attitude and quirkyness.)…that being said, all three services look awesome and amazing.

It looks like we will never have to buy a car afterall…

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11 Comments

  • Nicola Mattina

    1. I wonder if car sharing is working in Italy too… I’ve heard about some experiments, but do not have upgrades… The system you describe seems to be very smart and convenient :-)

    2. “I heart the Prius. It has a ‘Power’ button, not a key. It’s soooo great.” … ROFL

    Ciao. Nicola

    Posted January 4, 2007 at 1:27 am |
  • Duane Brown

    I keep seeing Zipcar everywhere in Toronto. This might actually make me go out and get my license as I never wanted to actually own a car seeing as I live downtown. I shall check it out now, thanks to your recommendation.

    Posted January 4, 2007 at 7:48 am |
  • Jennifer Payne

    Hi Tara,

    Ivan forwarded this awesome blog of yours to me. We actually got him up and running with Zipcar a bit ago, thanks to your endorsement. Can I just say… Zipcar hearts Tara!! Not only for your rave kudos, but your time, effort, and details of the Zipcar ways.

    Wishing you always Safe Travels & Happy Tales!

    Jennifer Payne
    Zipcar SF

    Posted January 4, 2007 at 9:20 am |
  • Evelyn Rodriguez

    Very cool, Zipcar responded too.

    I have been living car-free since the day of my meeting with you & Chris & Adrian at CA! Just coincidence, I guess. After towing it from Colma BART to San Jose, I decided to see how it’d be like to forego a car.

    I think the move to SF (soon, don’t know when) will ease the difficulty of getting around in public transport in the South Bay, and it’s good to know ZipCar exists.

    Silly Q, but how does it does the auto insurance part of it work?

    Posted January 4, 2007 at 12:35 pm |
  • Jessica

    We’ve got Flexcar here in Portland, and it seems to rock (although I haven’t used it myself, yet). I’m so glad to see other people who don’t own a car and still, miraculously, manage to get around! People look at us like we’re crazy when we explain that we don’t own a vehicle.

    Posted January 4, 2007 at 12:45 pm |
  • Colin

    I know people using the service in Toronto, and they are very happy with it, enough to sell their car. It seems very simple and the registration process was easy.

    Posted January 4, 2007 at 1:52 pm |
  • Colin

    Re the Prius “on” button;
    Apparently the new Toyota’s in Japan work that way … from what I gather, you just need to have the key in your pocket, and the car recognizes you; push one button to unlock the door, and push another button to start the engine. Now that is making technology useful!

    Posted January 4, 2007 at 1:59 pm |
  • Justin

    Hey Tara, I just moved to Washington D.C a few months ago. I had been leaning towards going carless. The DC subway system here is pretty solid and cover 95% of whatever you need. We do have ZipCar and after your post I might actually try it out sometime because I’m sure I’ll want to drive at some point.

    Posted January 5, 2007 at 4:05 am |
  • Liz

    I live in DC, and I love Zipcar, too! My husband and I have been using it for the past three years, and we’ve always been very satisfied.

    Posted January 10, 2007 at 9:52 am |
  • mike

    I’m so sad that there is no Zipcar in LA after reading this post :( It sounded great - and I bike everywhere…

    Posted January 11, 2007 at 11:35 am |
  • Kevin McLaughlin

    Mike, but there is another car share in LA…

    You can find a big list for many cities in North America here at Car Sharing.net

    Posted January 16, 2007 at 8:06 am |

One Trackback

  1. By dangerouslyawesome » Why I think shared resources kicks ass on April 1, 2007 at 6:09 pm

    [...] I’m so in love with the coworking model because it follows so many of the same examples set by Philly Car Share (and other car sharing services, though I can’t speak for what I don’t use. But Chris and Tara do love their zipcar). By sharing resources that we individually couldn’t afford (think professional conference room amenities instead of turbo sports cars), we’re enabling each other to do our jobs better, with lower overhead, and higher levels of appreciation for each other’s participation. It’s win-win-win. [...]

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